Frequently Asked Questions
Find your answers here
Check out Splash’s frequently asked questions. If you need more information, don’t hesitate call your local Splash’s centre or shoot us a message.
Our purpose-built facilities provide families with a clean and safe aquatic environment all year round.
Our heated pools are maintained to the highest hygienic standards with a world class filtration system that uses less chlorine, reduces skin and eye irritation, improves water quality and reduces water consumption.
We maintain a comfortable water temperature of 32.5° degrees and provide a vibrant pool space that caters to all ability levels and age groups.
The shallow end of our pools provides a safe learning environment, while our deep end provides students with the opportunity to practice water safety and survival skills.
Our unique programs are facilitated by a passionate and dedicated team of qualified teachers, who are focused on meeting the individual needs of each student. Behind every great swimming class is a great teacher – and we are proud to offer an experienced teaching team that is friendly, energetic and professional! Our programs are accessible to all ages and abilities, with many of our aquatic educators gaining additional Nationally Accredited qualifications in infant aquatics, competitive strokes, access and inclusion. To maintain our high teaching standards and help our team reach their full potential, we facilitate annual CPR training sessions, regular professional development workshops, performance appraisals and ongoing training and support. We are there, every step of the way, to assist your child reach each milestone and celebrate their achievements!
Splash’s strive to make your swimming lessons as convenient and enjoyable as possible by providing all the necessary equipment you’ll need, we’ve got you covered. Therefore, when attending your lesson, all you need to bring along are a few essentials: your swimsuit, a towel to dry off afterward, change of clothes and for our littlest swimmers, a swimming nappy. And of course, the most important thing to bring is your enthusiasm and a smile!
Each of our purpose-built centres boasts unique change room layouts. We strive to offer convenient and comfortable amenities for all. To explore the specific offerings at your preferred Splash’s centre, we invite you to check out the locations page on our website. There, you’ll find detailed information about the available facilities, ensuring you can plan your visit with confidence and convenience.
Younger swimmers are discouraged from wearing goggles in lessons. A parent’s primary aim is water safety. As such, children must learn and know that they can swim without goggles on. Children who learn from day one with goggles on ARE NOT as safe in the water (lakes, rivers, ocean) as those who learn without them.
Regular attendance to lessons is very important but we know that things happen. School and Family events, accidents, even car problems or challenging siblings can prevent us getting to our regular lesson!
- Make Up’s – All swimmers are entitled to unlimited Make- Up’s. Simply book your Make-Up online at your convenience. When you cacel via the Parent Portal (prior to commencement of your lesson), you will receive a Make-Up voucher. Make-Up vouchers are valid for 3 months and can be used at any time **subject to class availability. Extra Make-Up’s are also proved for public holidays. A copy of our terms and conditions can be found on your Parent Portal.
Splash’s Make-Up Policy; - Make-ups – All swimmers are entitled to unlimited ups. Simply book your Make-up online at your convenience.
- You will receive a make-up voucher, when you cancel via the parent portal, prior to the commencement of your lesson.
- Make-up vouchers are valid for 3 months and can be used anytime – subject to class availability and provided you have a current booking.
- Make up lessons can be used for Accelerate program
- Non-attendance to make up lessons will result in the loss of the make up
- Make up lessons can be scheduled 7 days in advance
- Make up lessons are not available for private lessons. A credit can be applied for missed private lessons with a minimum of 24 hours’ notice.
- Make up lessons cannot be used while your account is on hold.
- Swimmers must have an active enrolment to take a Make-Up lesson and have no outstanding fees against your account. Make-Up lessons cannot be exchanged for a refund or credit and expire after ninety (90) days if not taken.
- Any accrued make-ups will be forfeited if not used prior to cancelling your students booking(s)
- Accrued Make-Ups apply to the individual swimmer only and are not transferrable.
- Make-Up lessons will not be given if a lesson is missed during the Accelerate Holiday program.
Splash’s terms and conditions state that cancellations are to be received by the 24th of the month to ensure your payment is ceased prior to your next scheduled direct debit. A copy of our terms and conditions can be found on your Parent Portal. You will need to request a cancellation form from the centre. This will be sent to you via email.
We assess each level twice a term and you can check our your child’s progress online via the Parent Portal Click here!
The UDIO Parent Portal is designed for to save you time and make it easy to manage your swimming lessons at Splash’s. The Parent Portal allows you to change your lesson day and time, cancel your attendance, book make up classes, manage your payments, access invoices, view your billing account and access your QR code for self-check-in; all from the convenience of your dashboard on your phone. The parent portal will also provide a ‘live’ record of your children’s progress including milestones and achievements at the touch of a button. You can also access and print certificates achieved at your leisure. View your Parent Portal here!
Photography of children is limited at Splash’s centres, but with some important guidelines to ensure everyone’s privacy and comfort. While capturing memories of your child’s swimming is important, it’s crucial to be mindful of others’ privacy. Therefore, photography is not permitted in bathrooms or change areas. When taking photos of your child, make sure that no other children or patrons are visible in your shot. Respecting everyone’s privacy is paramount to maintaining a safe and welcoming environment for all.
Splash’s offers unlimited make-up vouchers for missed lessons as long as you cancel your attendance prior to your scheduled lesson time. You will receive a make-up voucher, when you cancel via the parent portal, or contact us prior to the commencement of your lesson. Make-up vouchers are valid for 3-months and can be used anytime – subject to class availability and provided you have a current booking. Extra make-ups are also provided for all public holidays.
Your child’s health and wellbeing is extremely important to us, so we encourage everyone to be mindful of other students, families and our staff, so please keep children at home when they are unwell. You are always the best judge of whether or not your child is feeling up to their lesson, however if in doubt, leave them out!
If your child is ill and unable to participate in their regular lesson for more than a fortnight (3 weeks or more), simply bring in a medical certificate and we will organise make-up classes for missed lessons.
