FAQs

What should we bring along to swimming lessons?

We provide all the equipment, floaties and fun that you will need for your swimming lesson.  The only things that you will need to bring along are:

  • Swimsuit
  • Towel
  • Swimming nappy (infants only)
  • A smile!

What change room facilities are available?

We pride ourselves on providing you with an aquatic facility that is well maintained and hygienic, every time you visit us.

Our modern facility provides female and male change rooms that provide plenty of space for bags, towels and personal belongings.  Our change rooms are air conditioned and fully equipped with temperature controlled showers and toilets.

Students who are 7 years and older are required to use the same sex change room only.

We also have a separate change room for special needs students (key can be obtained from Reception).

How does your direct debit payment system work?

We offer the flexibility and convenience of monthly direct debit payments.

Direct debits are processed on the 1st of each month (or the next available business day) and families are only debited for the number of lessons in that month.  No fees are charged for school and public holidays.

You can view or download a copy of our Direct Debit Request Form and this term's Direct Debit Fee Schedule here:

Direct Debit Request Form

DDR Service Agreement

Direct Debit Fee Schedule - Term 3 and Term 4 2017

Direct Debit Fee Schedule - 2018

What are your term dates for 2017 and 2018?

Our term dates and public holidays for 2017 and 2018 can be viewed here:

Term Dates 2017

Term Dates 2018

If we miss a lesson, can we organise a make up class?

Each student is entitled to one make up lesson per term, as a substitute for a missed lesson due to illness or unforeseen circumstances.

Make up lessons can be arranged over the phone or in person at Reception, and availability depends on vacancies or cancellations in existing classes.

If more than one make up lesson is requested, a medical certificate is required.

Make up lessons cannot be carried over to the following term and there are no refunds for non-attendance of lessons.

Why do we use floatation aids?

We use floaties (swim wings and swim rings) in our Infant and Preschool Program to increase the safety of our students and as an effective training tool to improve their skill development.

The increased buoyancy provided by floaties, enables students to focus on developing a streamlined body position and enhances their independence and mobility in the water.

Once a student has achieved the ability to maintain a streamlined body position and an efficient kick, the floaties will gradually be removed by their teacher.

Can my child wear goggles?

All students should learn to swim without goggles.

We actively encourage students to become familiar with the feeling of swimming without goggles, so they can develop the confidence to enjoy all aquatic environments.  Our program is designed to teach students a lifelong love of water and carefully integrates water safety and survival skills into each lesson.

We only recommend goggles for students who are participating in our School Age and Squad Programs to increase their comfort and assist with their progression towards stroke development.

How do we know how our child is progressing?

Facilitated by a passionate team of AUSTSWIM qualified teachers, our program is supported by a certificate testing scheme that carefully monitors and celebrates the progress and achievements of each individual student every term.

We focus on a progressive approach to teaching and when a student can consistently achieve all the skills that they are working towards, they will receive their next certificate.

If you would like an update on how your child is progressing, please ask Teacher Support during your next visit.

Can we take photos of our child?

If you wish to photograph or video your child during their lesson, please seek permission from Reception or Teacher Support.  We request that you don’t take images of other children.

Out of respect for other families, we ask that no videos of Splash’s lessons be posted on social media.  Photos are permitted as long as they only feature your child.

What if our child is unwell, can they still swim?

Your child’s health and wellbeing is important to us, so we encourage everyone to be mindful of other students, families and our teachers, and keep children home when they are unwell.

You are always the best judge of whether or not your child is feeling up to their lesson, however if in doubt, leave them out!